FSA: We accept Some FSA cards.
Please note, we do not guarantee any delivery time on any orders. Most our orders (over 95% of them) are shipped out within 1 to 2 working days. Some items that we have been ordered and are waiting for them are shipped out upon arrival. If you tell us to cancel the order for any reason, please note there will be a cancellation charge because the credit card company charges us twice while charging and again while issuing credit. Our process of handling order is simple, we will charge the order if we have the items or if we are special ordering. We will take out the shipping label (please note, that does not mean we can ship the item at that time, since we are waiting for the items to arrive). UPS and USPS usually updates their records about 24 hours after it is shipped out. If you are calling for any reason for your order, please give us your order number.
Errors in fill: We try very hard to process all the orders on time and error free. However, if you find an error in quantity or price or any issue, please email us. We apologize to you and we will correct it. Please note, however, we can not send any item by air or other faster means.
Items with different images/description-new and old packages. Please note, the image shown on the web may be different than the actual items since the packages/contents could have been changed by the mfg. We are not obligated to accept the returns.
Our drugstore has listed many items here. Items requiring refrigeration or special care and certain heavy or with large volume will need extra charge. We will contact you if the shipping charges are different and we can not ship it free. Items like shampoos, hair sprays, mouthwashes and most liquid items in large volumes can not be shipped free.
Limited Liability. Please Note, By Ordering Here You Agree To Our Limited Liability Policy That Is We Are Only Responsible For The Total Amount That Was Paid To Us By You. Regardless Of Whether It Is Our Error Or Yours In The Handling Of The Order, Whether The Item Was Used, Consumed Or Returned." We ship all the orders via US Mail, Parcel Post, Priority mail, and FedEx as per our discretion as signature not required. The shipper may leave the packages at your front door or in mail box. We are not responsible for any lost or damage packages. If you ant the package to be shipped as signature required, please email us for that. There may be extra charges for that and my need to pickup the packages from post office or shipper's office. All international orders, Puerto Rico, APO(military address), Alaska & Hawaii will be charged shipping as charged by US Mail and some handling charges. Please note, due to high security concerns, you may be asked to do wire transfer to us for your order and we may not accept your credit card. We do not make any arrangement for the return of the product to us whether it is mfg. recall or any other issue. You must return at your own expense and credit will only be issued as per our policy.
All packages that weigh more than 2 lb may incur extra shipping charges and we will call or email you, if any, before we ship. Due to large number of products with the different weight and size/shape, it is not possible to calculate shipping for all orders. We will cancel and void your order if you do not agree to shipping charge.
Please note, the pictures and description shown here are for the illustration purposes only. There may have been changes in the color of the container, formulations or other details. Please visit MFG. website for more information. If you are looking for the old products, chances are we do not have it. In case of doubt, please email us with the color, description etc. before ordering.
Please note, we will not issue any refund for any merchandise returned simply because the company had changed the product and we had old product information on the web. Please do not return any product to us unless we have authorized or sent you a Return UPS label and it is preauthorized. All products returned to us without prior authorization will not be issued any credits or refund any shipping charges. Please note all the returns must be completed in 10 days. Suppliers do not issue full credit after that. The amount of credit depends on individual items after that time period. Some supplier charges from 10% to 30% restocking fees. Your credit will depend on the amount of credit we received from the supplier. Please note, we can only send you the return label to the address where we shipped the item. We can not pickup or pay for shipping from any international orders. ABSOLUTELY NO RETURN AFTER 30 DAYS ON ANY PRODUCTS .
We ship ONLY SELECTED international orders. We do not ship any , flammable and other items restricted for the shipment out of country. Please check your governmental regulations for certain items whether they are allowed for import or not. You must contact your local post office or other carrier for delivery information. We are not responsible or any lost, damaged or otherwise non received products for any reasons. Our duty ends when we hand over the package to the shipping carrier. They do not refund or otherwise do anything unless you have bought an insurance on the order. By placing an international order, you agree to the terms and understand clearly that if you do not receive the package for any reason, we can not credit your credit card account if the package was not insured and registered by you. Once the package leaves our store, there is not much we can do about it. We are not responsible for any import duties or taxes. You must also send us an email if you want the package registered. There are extra charges you must allow us to charge on your credit card. All items returned by the Mail/UPS will be credited for the merchandise only and will be charged 30% restocking fee and shipping charges. All items returned without prior authorization will not be issued any credit. Please note, we have over 60,000 items listed here. We do not carry a stock of every item listed here. Some items may be unavailable or discontinued by the manufacturers. If this is the case, we will inform you. Rest be assured we do not charge any one until we ship the item and we only charge for the item we ship. Our responsibility ends when we hand over the merchandise all packed to UPS/US Mail or other mail carrier. We are not responsible for any damage, breakage or lost merchandise in shipping. Please contact the shipper directly. Partial Shipment. Please note, we do fill partial orders, meaning if there were 2 or more items ordered and if 1 or more items are available, we will ship out the order and close that order. If you need remaining items, please order again. We do not back order items.
Damaged Merchandises: If you receive a damaged merchandises, you must notify the shipping company like UPS/US Mail etc. Every shipper is responsible for damage during the shipment and they take good care of the claim and they are the one who decides the issues. They may even come to you and pick either the damage merchandise and or package. We may issue partial credit/send merchandise(at our) discretion once the shipper notifies us the claim. Please follow the correct procedure in order to expedite the process. Many time the box may not look damaged but due to transport issues, merchandises could be damaged.
CUSTOMER CANCELED, REFUSED AND RETURNED (FOR ANY REASON ) ORDERS. Please note, all the orders that has been processed(already charged on credit card but not shipped yet) there will be 10% (of total charges)cancellation charge if cancelled by the customer for any reason. If the order has been processed (charged on credit card) and shipped, there will be a charge 15% (of total charge)for restocking fees and no credit will be issued for shipping charges. These charges are to cover the cost of credit card charges fees, shipping costs and restocking fees. So, please order carefully.